Erlang Calc
Robota Softwarehouse

September 17th, 2012

Price: $0.99

Category: Productivity

Released: Sep 17, 2012

Version: 1.0

Size: 1.3 MB

Language: English

Seller: Robota Softwarehouse

Rated 4+

Requirements: Compatible with iPhone 3GS, iPhone 4, iPhone 4S, iPod touch (3rd generation), iPod touch (4th generation) and iPad. Requires iOS 5.1 or later.

Erlang Calc by Robota Softwarehouse

Erlang Calc Screenshots

Description

Erlang Calc is an unmissable tool for call centers.
Simply enter the calls per hour, average call duration and the number of agents to calculate the average waiting time (ASA) for incoming calls. With a mathematical model, (Erlang C, 'MMn' queueing) but without the need for knowing any mathematics, your telephone produces the information you need.
You can also define a target for the answering time and calculate its probability. The tool for insight into the performance of your customer service and customer experience, directly available in your phone.